This department provides solutions to the most common problems that occur when using the browser.

If you don't discover the solution to your consequence in the list, transport a message to our Support service using the Feedback form.

If Yandex Browser doesn't commencement or you lot come across the "The application has failed to start because its side-by-side configuration is incorrect" mistake, attempt installing the latest browser version. You lot can download the installation file from browser.yandex.ru. If you are using the Yandex Browser beta version, download the file from browser.yandex.ru/beta.

If this didn't help, employ the Feedback grade to report the upshot to the support team.

Describe what is happening, footstep by stride:

  • What happens when you endeavour to open Yandex Browser (for instance, you get an error message or the browser window doesn't open up correctly).

  • What happened before this issue started occurring (for case, did yous update your browser or OS? did you install a plan or extension?).

  • How long you have been experiencing problems opening Yandex Browser.

If possible, adhere a screenshot.

Try temporarily disabling all extensions and also articulate your cache, history, and cookies.

Turn off extensions

  1. Temporarily disable all extensions: .

  2. If this solves your trouble, get through your extensions and plough them back on until you find the 1 that caused the trouble.

  3. Disable the problematic extension. You may want to let the developers know most the problem.

Clear the cache

  1. Click .

  2. Under Delete the following, select the fourth dimension range you desire to delete the cached data for.

  3. Select the Cached files option.

  4. Disable all the other options (if you only want to clear the browser cache).

  5. Tap Clear.

Clear history

  1. Click .

  2. In the lower-left corner, click Clear history.

  3. In the Articulate history window, set the period.

  4. Select Views.

  5. If necessary, deselect all other options.

  6. Tap Clear.

Articulate cookies

  1. Click .

    Tip. Y'all can open the Clear history window by pressing the post-obit keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the post-obit, select the time range you want to delete cookies for.

  3. Select Cookies and other website and plugin information (disable all the other options if you lot only desire to delete cookies).

  4. Tap Clear.

If you couldn't fix the problem, please contact the support service via the and describe the situation in as much detail as possible.

Modern browsers use RAM actively. Full-featured apps take replaced static pages on the internet. Let's say you have a music histrion open up on 1 tab, a YouTube video on another tab, and an online editor on a third. In order for you to switch between tabs quickly, your data has to be stored in RAM.

Yandex Browser may consume more memory compared to other browsers due to:

  • Multiprocessor architecture. Each browser window is a carve up process that requires boosted memory. The multi-processor architecture improves stability: if one of the tabs fails, the other tabs are preserved and y'all volition non lose your data.

  • Pre-loading. The browser tries to figure out what link you may click, and loads the page data in advance.

  • Large number of extensions. Extensions make browsing easier, but each of them requires RAM.

On average, with several tabs open up, Yandex Browser consumes from 300 to thou MB of RAM. If a page has complex Flash objects, the RAM utilization may abound to 1000 MB.

To reduce the RAM consumption, disable:

  • preloading pages (click and in the Search section, disable the Asking page information in advance in club to load pages more quickly choice);

  • Wink plugin autorun.

You don't need to worry if there are a lot of processes running. All browsers based on the Chromium engine work like this. Every browser window, as well as some extensions and plugins, is a carve up procedure that won't bear on other tabs and extensions in the event of a failure.

If your browser freezes, contact our back up staff using the feedback form. Describe your situation in as much item equally possible:

  • What actions cause the browser to freeze?

  • Describe what happened earlier the browser stopped responding (for instance, did you reinstall the browser or update or install programs or extensions?)

If the browser is slow opening pages, then clarify the following in your bulletin:

  • Does the problem occur with all webpages or but certain ones (if and then, which ones?)

  • Add a link to the internet-export log. Y'all will need to take screenshots of this log (as explained in the instructions) and upload them to any cloud storage of your choice.

If yous accept problems opening pages, include the error text in your message.

There are a few reasons why a site may not open up:

Network constraints

Certain restrictions in your network can besides obstruct site access. Those might be caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such as proxy servers).

Check whether y'all can access the site on another estimator from a different network to make certain that the site works. If the site fails on your calculator only, we recommend contacting your organization administrator or your provider'southward support.

In that location are a lot of temporary files

Webpages may not load completely if you have a lot of temporary files. Follow these instructions to delete all cookies for that page:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the folio, click Advanced site settings.

  4. In the Cookies section, click Cookies and site data.

  5. Hover over the desired site and click the Remove link that appears to the correct of the site name. All cookies of this folio will exist deleted.

Check whether the problem persists.

Website blocks extensions

To bank check whether extensions are blocking a folio from displaying, open the site in Incognito mode. If the Incognito mode does not reproduce the trouble, try to find an extension that blocks page loading.

  1. Temporarily disable all extensions: .

  2. If the page has loaded, try going through your extensions one at a fourth dimension to discover the one that is blocking them.

  3. Disable the problematic extension. You may want to let the developers know nigh the problem.

  4. Clear your cache so that the browser doesn't load a copy of the page that was saved before.

  5. Refresh the page to make certain the problem has been resolved.

Incorrect DNS settings

  1. Open the Windows shell. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

Other problems with the browser

If a site opens in every browser other than Yandex Browser, send a bulletin to our support staff using the feedback form. Depict the situation in item, and attach a screenshot if possible.

If you lot see this fault message when you open a page, try to solve the problem using ane of these methods:

Delete cookies

  1. Click .

    Tip. You can open the Clear history window by pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the post-obit, select the time range you want to delete cookies for.

  3. Select Cookies and other website and plugin information (disable all the other options if you lot only want to delete cookies).

  4. Tap Clear.

Clear your cache

  1. Click .

  2. Under Delete the following, select the time range you want to delete the cached data for.

  3. Select the Buried files selection.

  4. Disable all the other options (if y'all only want to clear the browser cache).

  5. Tap Clear.

Reset your DNS settings

  1. Open the Windows crush. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

If you lot see this error, information technology ways the internet connection in the browser is set to use a proxy server. If your network doesn't use a proxy server, turn off this option.

  1. Tap .

  2. Get to System.

  3. In the Network section, click Proxy server settings.

  4. In the window that opens, become to the Connections tab and click Network settings.

  5. In the window that opens, articulate the selection Utilise a proxy server for your LAN.

A "Connection failure" mistake ways that the browser could not recall a webpage.

Failures may occur due to the following:

Problems with how the site works

Try opening other sites in the browser. If you practise non see the connection error, there was probably a failure on the side of the initial site, or the site's owner is running maintenance at the moment. Try going to the site over again later. If the problem persists, contact the website'south developers.

Issues with your cyberspace provider

Contact your internet provider and ask if there accept been any network failures or if they are conducting maintenance piece of work.

Site blocked by antivirus or firewall

Cheque the listing of blocked resources in your antivirus (Windows firewall). If y'all locate the page in the list, delete information technology.

Attention. Only delete a page if yous are completely sure that information technology is safe, though. If the page contains malicious code, it tin infect your computer or give hackers access to your personal information and electronic payments.

The browser was infected by a virus

Scan your computer using an antivirus or free utilities.

Incorrect DNS settings

  1. Open the Windows shell. Press Windows + R on the keyboard or blazon "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connexion.

Proxy server not configured correctly

  1. Click .

  2. Go to Arrangement.

  3. In the Network department, click Proxy server settings.

  4. In the dialog box that opens, go to the Connections tab and and so click Network settings.

  5. Deselect the Use a proxy server for your LAN option.

If you cannot establish a secure connection to Yandex services due to the ERR_CERT_AUTHORITY_INVALID error, information technology ways that the certificate is missing from the operating arrangement. Update Windows (). If this didn't help, attempt downloading and importing the certificates manually:

  1. Downloading the certificates to your calculator using the following links:

  2. The Certum CA and Certum Trusted Network CA certificates have been downloaded to your computer in the TXT format. Remove the .txt extension from them:

    1. Open the Windows Control panel.

    2. Click Binder Options (in Windows 10, click File Explorer Options).

    3. On the View tab, clear the Hide extensions for registered file types choice.

    4. Click Apply.

    5. Open the Certum CA certificate in Notepad and save information technology having removed the .txt extension to get the CA.pem file.

    6. Open the Certum Trusted Network CA document in Notepad and salvage it subsequently removing the .txt extension to become the CTNCA.pem file.

  3. Import certificates by going through the following steps for each certificate:

    1. Open the Windows shell. Press Windows + R or type "Run" in the search bar. In the dialog box that opens, enter the certmgr.msc command.

    2. Open the Trusted root certification authorities binder and and so the Certificates folder.

    3. Click . The Document Import Wizard starts.

    4. Click Next.

    5. Select the certificate and click Next.

    6. Make sure that the Certificate store field is gear up to Trusted root certification authorities. Click Next.

    7. Click Finish.

    8. In the window that opens, click Ok.

  4. Restart the browser.

Some website features may stop working after cookies have been blocked. For example, notifications you previously enabled in the browser or the verification lawmaking window may non popular upward anymore. If y'all see the icon on the correct side of SmartBox, it ways that you blocked cookies on that page.

If you encounter the sign:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the folio, click Avant-garde site settings.

  4. In the Cookies section, select Allowed.

  5. Turn off the Block third-party data and files option.

  6. Click Sites avant-garde settings.

  7. Check whether the Only for session or Not allowed lists contain the problematic site. If a site is in the list, hover over it and click the Let link.

Webpages might display incorrectly. For example, garbled characters may brandish instead of letters or the page formatting may be broken.

Effort the following: refresh the page; delete your browser cache and cookies ; disable utilities, and browser extensions that may be causing the trouble.

Disable utilities

The nigh frequent reason for incorrect site brandish is using a proxy server or an additional firewall (in addition to the standard Windows firewall). Temporarily disable them to detect out if they bear upon the display of site pages. We do not recommend using utilities that cause display errors.

Check your browser extensions

  1. Temporarily disable all extensions: .

  2. If this solves your problem, go through your extensions and turn them back on until you find the 1 that caused the trouble.

  3. Disable the problematic extension. You lot may want to allow the developers know about the problem.

  4. Delete your cache and then that the browser doesn't load an incorrect copy of the page loaded earlier.

Refresh folio

  1. Open the page with the formatting problems.

  2. Press F5 (in Windows) or ⌘ + Shift + R (in macOS).

Delete cookies

  1. Click .

    Tip. You can open up the Clear history window by pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the time range you want to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if you but want to delete cookies).

  4. Tap Clear.

Clear your cache

  1. Click .

  2. Nether Delete the following, select the time range you want to delete the cached information for.

  3. Select the Cached files option.

  4. Disable all the other options (if you only want to clear the browser enshroud).

  5. Tap Articulate.

Note. This is just a problem for Windows 10 users.

Errors may occur with some integrated video cards later on you update Yandex Browser:

  • Suggestions disappear.

  • Downloaded files no longer brandish in the downloads toolbar.

  • The browser doesn't reply when y'all try to use it for the outset fourth dimension subsequently an update. Withal, the Enter key does work. When you press it, a Windows dialog box opens and prompts you to select your default browser.

If you get one of these errors, deselect the Hardware acceleration option in the browser:

  1. Tap .

  2. Go to System.

  3. In the Performance section, deselect the Apply hardware acceleration if possible option.

  4. Restart the browser to apply these changes.

If this didn't help, use the Feedback form to report the effect to the support team.

In that location are several reasons why images or photos might not be displayed:

Images are blocked by an extension

Some extensions (such every bit ad blockers) restrict the brandish of page content, including videos and images.

  1. Temporarily disable all extensions: .

  2. If images appeared, try going through your extensions one at a time to find the i that is blocking them.

  3. Disable the problematic extension. You may want to let the developers know about the problem.

  4. Articulate your cache so that the browser doesn't load an wrong re-create of the page that was rendered earlier and contains blocked images.

  5. Refresh the page to brand certain the trouble has been resolved.

Browser blocks all images

  1. Enable prototype display: .

  2. At the lesser of the page, click Avant-garde site settings.

  3. In the Paradigm brandish section, select Allowed.

  5. Refresh the folio to make sure the problem has been resolved.

Browser blocks images on a specific site

In this example, the icon appears in the SmartBox.

  1. Open the webpage.

  2. Tap .

  3. In the Protect panel, click the Larn more link in the section where the connection status is displayed.

  4. In the Permissions section, find Images and select Immune.

  5. Refresh the folio to brand certain the problem has been resolved.

The image was black-listed

  1. Click .

  2. In the Advertizement blocker section, select Blocked ads.

  3. Hover your mouse over the address of the desired image and click Remove.

  4. Refresh the page to brand certain the problem has been resolved.

If an prototype on the page is displayed incorrectly (for example, the transparency of a PNG image is lost) or in low quality, try disabling image optimization:

  1. Tap .

  2. Go to System.

  3. In the Operation section, disable Optimize images to conserve system memory.

  4. Restart the browser to apply these changes.

Check your monitor'south color profile settings

  1. In the SmartBox, enter browser://flags.

  2. Find the Strength colour profile selection and change its value.

  3. Relaunch the browser and check the results.